Returns & Exchanges
At SIENNA, we want you to love your curation; if you are not completely satisfied, we offer 30-day returns on all unworn items with original tags attached. Our streamlined process ensures a quick and easy exchange or refund to keep your wardrobe effortlessly chic.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
- 2.Prepare Your Package
Place the items in their original packaging and secure the pre-paid shipping label provided via email to the outside of the box.
- 3.Ship It Back
Drop off your package at any authorized carrier location or schedule a pickup to send your items back to our distribution center.
- 4.Receive Your Refund
Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.